Returns Policy

This Refund Policy is for https://www.cibidoil.com (the “Site”). Cibidoil is a trademark of The Healthy Way Ltd.

If you require any more information or have any questions about our Refund Policy, please feel free to contact us by email at customerservice@cibidoil.com

RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we may not be able to offer you a refund or exchange. You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

You need to notify The Healthy Way Ltd via email at customerservice@cibidoil.com of your wish to cancel your order within this time period. You then have a further 14 days from the date you notify The Healthy Way Ltd of your cancellation to return the goods.

To complete your return, we require a receipt or proof of purchase.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account or original method of payment (such as Paypal for example) again.
Then contact your credit card company, bank, financial institution or payment processor. It may take some time before your refund is officially posted.

Even though we strive to have your refund processed without delay, we are not responsible for delays which are the responsibility of third parties involved in the processing of your refund such as but not limited to payment processors, banks, financial institutions.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@cibidoil.com.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@cibidoil.com.

We will provide you with a return address. Do not send to our registered office address as your return will not be processed.

SHIPPING
To enable you to return your product, we will provide you with a return address. Do not send to our registered office address (71-75 Shelton Street, Covent Garden, London, LND, WC2H 9JQ, United Kingdom) as your return will not be processed.

You will be responsible for paying the return shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.